Shipping & Returns

Shipping and Returns

Shipping U.S. Domestic.

Most  U.S. orders ship U.S. Postal First Class Mail with tracking and delivery confirmation. Depending on certain sizes and weights, some packages may have to ship ground (USPS Parcel Post). 

You can expect an order to be processed in 3-6 business days from order date.

We cannot change addresses once the package is already in transit. 

International Orders Ship via U.S. Postal Service (IMPORTANT: PLEASE READ BEFORE ORDERING)

International orders are processed within 3-6 business days. Although we have many packages that make it to their destination on time,  customers will assume all the risk, responsibility, and cost for orders that are lost.

Also, international orders may also incur Government Custom Agency Fees. We do not cover or reimburse any fees that customers will have to pay to their Government Custom Agencies to retrieve their packages. 

USPS (United States Postal Service) will not track packages once they have left the United States. International orders. especially overseas orders, may take 4-6 weeks, due to Custom agencies and the postal service. 

Customers shipping internationally will assume all risks mentioned above. We are sorry for any inconveniences, and we will continue to find better ways to improve our service internationally. 

Returns and Exchanges

NO refunds or exchanges on Sales Items.

Returns and exchanges on all full price merchandise are accepted within 14 days of the date of order for items. Items must be in 100% new condition, have not been worn or altered.

If (by chance) Grounded Designs shipped you the wrong size, we will re-ship the item and cover postage on the replacement.

Returns and exchanges will not be accepted on sale items so please choose carefully. Returns that have been worn, damaged, or altered from their original condition will be returned to the customer and no refund or exchange will be given.

Please know that our goal is that you be pleased, satisfied and love your Grounded piece, so please feel free to reach out if you have questions regarding your return or exchange. We promise to help you to the best of our ability.